Qalb-e-Momin Foundation is a non-profit and social welfare organization. We provide support, services, and charitable activities to communities in need. This Shipping Policy explains how we handle the delivery of physical items, documents, or acknowledgment materials (if applicable).
1. Nature of Deliveries
As a charitable foundation, we generally do not ship commercial products.
However, we may send:
- Donation acknowledgment letters
- Certificates of appreciation
- Event tickets or passes
- Charity campaign materials
- Receipts or official documents (upon request)
Shipping applies only when such physical items are required or requested.
2. Delivery Methods
Depending on the nature of the item, deliveries may be made through:
- Standard courier services
- Postal mail
- Hand-to-hand delivery (for local areas, if applicable)
- Email (for digital documents only)
Physical shipping is performed only when necessary.
3. Shipping Timeframe
Shipping time may vary depending on:
- Donor’s location
- Availability of the requested item
- Courier or postal service timelines
Generally, our processing time is 3–7 working days, while courier delivery may take 5–14 working days depending on region.
Delays may occur due to holidays, weather conditions, or unforeseen situations.
4. Shipping Charges
Most shipping related to donations (certificates, letters, etc.) is provided free of cost.
However, in some cases, donors or recipients may be requested to cover shipping charges if:
- The delivery location is outside standard service areas
- Urgent or special courier service is requested
- The item weight exceeds normal limits
Any applicable charges will be communicated clearly before shipping.
5. Incorrect Address or Failed Delivery
The Foundation is not responsible for delays or failed deliveries due to:
- Incorrect or incomplete delivery address
- Recipient not available at the address
- Courier service limitations
If an item is returned to us due to address issues, we may contact the donor to re-ship at their cost.
6. International Shipping
International shipping is available only for selected items (if applicable).
Shipping time and charges may vary significantly depending on the country.
7. Digital Delivery
Some items may be delivered digitally instead of shipping physically, such as:
- Donation receipts
- Certificates
- Event confirmations
- Membership documents
Digital items are typically delivered within 24–72 hours via email.
8. Damaged or Lost Items
If a shipped item arrives damaged or does not arrive within the estimated period, please contact us with:
- Your name
- Delivery address
- Tracking number (if provided)
- Proof of damage (photo)
We will coordinate with the courier service to resolve the matter.
9. No Shipping for Donations
Donations made to Qalb-e-Momin Foundation do not include any physical goods unless explicitly stated.
Donations are for charitable purposes only.
10. Changes to Policy
Qalb-e-Momin Foundation reserves the right to update or modify this Shipping Policy at any time.
All changes become effective immediately upon posting on the website.
11. Contact Information
For shipping-related questions, please contact us:
Qalb-e-Momin Foundation
Email: support@qalbemomin.org